Case Study
Custom Granite Case Study: How O'Brien Delivered a 12-Year Repeat Customer's Most Challenging Project
When Judy Takacs needed custom granite fabrication for a uniquely challenging design project, she knew exactly where to turn—the same family-owned Cleveland stone company that delivered perfection 12 years earlier. This case study explores how O’Brien Cut Stone‘s expert craftsmanship and personalized service turned an “amazingly difficult” granite design into stunning results.
PROJECT QUICK FACTS
👤 Customer
Judy Takacs
12-Year Repeat Client
🪨 Project Type
Custom Granite Design
Small but exacting specs
⭐ Outcome
“Thrilled with the results”
Customer for life
The Challenge: A Small But Exacting Custom Granite Design
Not every stone project is measured by size. Judy Takacs came to O’Brien Cut Stone with what she describes as an “amazingly difficult granite design job”—small in scale but demanding absolute precision in execution.
The project required custom granite countertops with specifications so exacting that standard fabrication approaches simply wouldn’t work. Every cut, every edge, every seam had to meet Judy’s very specific vision—there was no room for compromise.
The Solution: Expert Fabrication Meets Precision Craftsmanship
Understanding Complex Design Requirements
Judy was upfront about her exacting standards. Rather than being intimidated by the challenge, O’Brien’s team embraced it. They took the time to fully understand her vision, asking the right questions and offering expert guidance on achieving the precise results she imagined.
Custom Fabrication Process
With nearly 100 years of stone fabrication experience, O’Brien’s craftsmen possess the skills to execute even the most demanding designs. For Judy’s project, this meant:
- Precise measurements accounting for every detail of her unique specifications
- Expert slab selection to ensure the stone’s natural patterns complemented her design
- Meticulous fabrication by skilled craftsmen who understood there was no margin for error
- Professional installation that brought the vision to life exactly as planned
The Results: Thrilled Beyond Expectations
In Judy's Own Words
“Even though I put the fabricators through the ringer with fulfilling my very specific and difficult granite design, they totally came through and I am thrilled with the results.”
— Judy Takacs, 12-Year O’Brien Customer
In Judy's Own Words
Perhaps the strongest testament to O’Brien’s work is Judy’s commitment to future projects:
“Next granite job I have, I’m going with O’Brien, and the next one after that and after that one too! Love ’em!”
From one successful kitchen renovation 12 years ago to a customer for life—this is the kind of relationship O’Brien Cut Stone builds with every client.
Key Takeaways: What This Project Demonstrates
1. Trust Built Over Time: A single positive experience created a 12-year customer relationship
2. No Project Too Challenging: O’Brien’s expert fabricators embrace difficult designs others might avoid
3. In-House Excellence: Direct control over fabrication ensures precision results
4. Lasting Relationships: Quality work creates customers for life, not just single transactions
Ready for Your Custom Granite Project?
Whether you have a straightforward countertop update or a complex custom design, O’Brien Cut Stone brings nearly 100 years of expertise to every project. Visit our 12,000 sq ft showroom to explore our granite, marble, and quartz selection, or contact us at (216) 663-9788 to discuss your vision.
Family-owned since 1925 • BBB A+ Rated • 290+ 5-Star Reviews
